FAQs

The Experience

What is Secret Cinema?

We bring your most loved stories to life through immersive experiences of unparalleled proportions. Expect an unforgettable evening as you get lost in the world of Dirty Dancing.

What happens on the night?

Our experiences explore one of the forgotten pleasures in a world with constant access to information: secrets. What we can promise is 3+ hours of remarkable surprises and pure disbelief. Secret storylines. Iconic locations. Memorable characters. Filmic dreamscapes.

Do you need to watch the film before attending?

Some choose to study the film religiously so they can recognise the finer details during the night. Others argue that this is the ultimate way to experience the film for the first time. The choice is yours!

Will we watch the film?

Yes. All guests will watch the film after the immersive experience.

Will there be seating?

Guests should be prepared to stand throughout the immersive experience as seating will be limited. During the screening, all seating is on the grass. Feel free to bring picnic blankets and/or cushions to the Event, however, please be sure to take them with you when you leave

Do you need to go in character/costume?

We actively encourage everyone to dress for the event. This website will prepare you for the evening, giving you all the information you need, including your bespoke character to dress as for the evening. This is your chance to get creative and express yourself!

Is this an indoor event?

No. This is an outdoor live immersive experience which will take place on grass at a secret location in London (UK). The event will go ahead in all weather conditions if it is safe to do so.

COVID-19

Are there any Covid-19 restrictions?

Visitors are no longer required to show proof of vaccination or a negative Covid-19 test to attend our Events. To mitigate the risks associated with Covid-19, visitors experiencing symptoms associated with Covid-19 or who have tested positive for Covid-19 are asked not to attend and to contact [email protected] before the Event.

Tickets

Where can I find my ticket code(s)?

Your tickets were issued by Universe ([email protected]). and you will find your ticket code(s) in the body of the confirmation email. If you placed multiple orders, you received multiple email confirmations. Each code contains 9 characters that can be used multiple times to register on the Event website, so if you need to replace a member of your group, it’s fine to give their code to someone else.

Access your tickets in your Universe account

You can find your tickets in your Universe account here: https://www.universe.com/dashboard/tickets. If you did not register for an account during checkout, you can still do this with the address you used to book your tickets.

Can I change my tickets?

All tickets are non-exchangeable. However, we recognise that sometimes, events are outside of your control. Please contact [email protected] and our Customer Success team will do their best to assist you. Please note, all tickets are subject to availability.

Can I access the tickets on my phone?

If you access your ticket(s) on your mobile, do not use the map in the ticket confirmation as it will not work. Some devices will attempt to direct you to an incorrect location and you risk not finding Kellerman's.

Where can I find the ticket terms and conditions?

You can find our terms and conditions on this link.

Location

Where will the event take place?

Our Meeting Point is fifteen minutes’ walk away from the Event, and we will ask you to book an Event entrance time to help us minimise queues. Staff will be at the Meeting Point to direct you to the Event. Please allow enough time to arrive at the Event entrance for your chosen arrival slot. You will have access to a map and a link to the Meeting Point once you have registered for the Event.

The nearest station is located in Zone 3 and has lift access from the platform to the street. Please allow for average travel times to the meeting point of:

  • Kings Cross/St. Pancras - Meeting Point: 30 minutes
  • Liverpool Street - Meeting Point: 40 minutes
  • Waterloo - Meeting Point: 30 minutes
  • Piccadilly Circus - Meeting Point: 25 minutes

Finding the event

If you access your ticket(s) on your mobile, do not use the auto-generated map in the ticket confirmation as it will not be accurate. Some devices will attempt to direct you to an incorrect location and you risk not finding the venue.

What are the event times?

The event begins at 17:30 and ends at 22:25. At the end of your trip, please leave quietly and swiftly to respect our neighbours.

What’s the latest I can arrive?

Guests arriving at the Event after 7:30 pm may be refused admission. No refunds will be given for latecomers.

Is there parking available?

There is no parking in or near the Event. All guests must use public transport to make their way to the meeting point. In the event of a London Underground strike, our meeting point may also be reached by train and bus

Accessibility

Is the site accessible?

We aim to make our events as accessible as possible. To ensure the best possible experience, please contact [email protected] before booking and outline any access requirements or concerns you have.

Blue Badge holders, Freedom Pass holders, and PIP/DLA recipients are entitled to a free carer ticket which may only be booked directly via email to [email protected].

We are able to accommodate wheelchair and mobility scooter users at the experience. The nearest station has step-free access from the platform to the street, and there is a 15 minute walk from the Meeting Point to the Event entrance. The Event (including entrance and exit time) runs for approximately 5 hours.

Please note that the venue is located on grass. If you require a wheelchair or a walking aid for your journey, we recommend contacting your local Red Cross branch or NHS Centre about short-term loans, or you may read more about the available services here.

What happens if I need assistance during the show?

Please alert a member of staff and they will assist you.

What should I expect?

The Event will include:

  • Loud music and noises as part of the experience.
  • Flashing lights as part of the experience (strobe lighting).
  • A film screening without subtitles or captions.
  • Accessible toilet facilities at the venue.
  • Vegan, dairy-free and gluten-free food options.
  • Hearing loop available upon request.

General

Are there age restrictions?

All guests must be at least 18 years old. We operate a Think 25 Policy at the experience and guests will be required to show a valid photo ID in order to gain access to the experience. Accepted forms of identification:

  • UK/International Passport
  • UK/International Driving Licence
  • PASS Scheme Card

What are the House Rules?

Guests are expected to treat fellow guests and our staff with respect and refrain from violence. We do not condone inappropriate language or bad manners. Failure to comply with our House Rules will result in your ejection from our event.

Will food & drink be available at the show?

A range of food and drink will be available to purchase until 30 minutes before the event ends. Vegan, dairy-free, and gluten-free options will be available.

Do you access cash and/or card payments at the show?

We accept card payments which include contactless as well as chip and pin payments. This includes Visa, Mastercard, Visa Electron, V Pay, Maestro, American Express, JCB, Diners Club, UnionPay, Discover, Apple Pay and Google Pay.
Please note the show is a phone-free environment, therefore, payments can’t be made with your phone.

Can I take photos or record the experience?

Cameras, mobile telephones, and other recording devices will be sealed in an opaque bag for the duration of the Event and must not be used. If you are seen using your device, it will be confiscated and returned at the end of the Event. If you need to use your mobile telephone in an emergency, a member of staff will show where you are able to do so.

Is there a cloakroom?

No cloakroom is available on site. We recommend that you travel light.

Is there anything I shouldn't bring?

Please do not bring:

  • Alcohol
  • Canes (canes needed for mobility are permitted)
  • Food
  • Animals/Pets (service animals permitted)
  • Audio recording devices
  • Drugs and drug paraphernalia
  • Flammables
  • Torches
  • Lasers
  • Professional cameras
  • Promotional items/unauthorised solicitations/vendors (including flyers, samples giveaways)
  • Selfie sticks/tripods
  • Weapons of any kind (including replicas)
  • Video cameras

Smoking

Smoking, including electronic cigarettes, is only permitted in designated smoking area(s) which are clearly signed